MixWork Managed IT: Fully-Managed Laptops for Your Offshore Team

What the monthly fee actually covers

This is not a hardware rental with a support option bolted on. Every device carries the full service layer, and there are no separate setup, management or repair charges:

• Business-grade hardware, leased to you. We own the fleet throughout — zero capital outlay and no depreciation on your books.

• Secure provisioning before it ships. Each device is imaged to a hardened baseline with full-disk encryption enforced from day one.

• Delivery and guided handover. Devices reach each team member ready to use, with first-time setup walked through.

• Ongoing management. Operating-system and security patching, anti-malware, and policy enforcement, maintained continuously.

• Helpdesk in Singapore and Indonesia. Business-hours support for your team’s day-to-day issues, in their time zone.

• Repairs, accidental damage and loaners. If something breaks, we fix or replace it and keep the person working in the meantime.

• A read-only fleet dashboard. Live visibility for your nominated contact, scoped to your devices only.

• Certified data wipe on return. Documented and aligned with the Singapore PDPA.

Ready to work in days

We hold devices in Singapore and Jakarta, image them in our own hands, and hand them over in-region. Because there is no international shipment sitting in the middle of the process, deployment is measured in days and a new joiner can be productive on their first morning rather than waiting on hardware.

That also changes what happens later. Repairs run through our own local service network, so a failed machine is a local logistics problem rather than an overseas returns process.

If anything goes wrong, we handle it

The real cost of a broken laptop is not the repair bill — it is the person sitting idle waiting for it. So our commitment is about restoring the human, not just the hardware:

• We respond to any issue within one working day.

• We restore the user to working order within one to two working days, by repair or by loaner.

• Hardware faults and normal wear are repaired at our cost.

• Accidental damage is covered.

• The full repair lifecycle runs through our local service network.

Nobody on your side files a warranty claim, arranges a shipment, or absorbs a surprise replacement cost.

Security that is already switched on

Most device security gaps are not sophisticated attacks — they are an unencrypted laptop left in a taxi, or a machine three months behind on patches. Every device we deploy ships with those basics closed off and monitored:

• Full-disk encryption, enforced from day one.

• Operating-system and security patching kept continuously current.

• An anti-malware baseline maintained across the fleet.

• Screen lock and password policy enforced.

• Remote lock and remote wipe if a device is lost or compromised.

• Continuous compliance monitoring, with status visible to you.

Enrolment is device-based, so this works even if you have not set up corporate email or an identity platform yet — your team simply signs in with a local account. Where you want people to install their own software, we can grant local administrator rights while the security baseline stays enforced underneath.

Your window into the fleet

You should be able to answer an audit question about your Indonesian team’s laptops without emailing anyone. Your nominated contact gets secure, read-only access to a live dashboard scoped to your devices only:

• Live device inventory and who each machine is assigned to.

• Security and encryption status at a glance.

• Patch and compliance overview across the fleet.

• Periodic summary reports on request.

You see the status; we do the work. Administrative control stays with MixWork, which is precisely what keeps the security baseline intact.

Why leasing beats buying for an offshore team

• No capital outlay. No hardware purchase, no depreciation schedule, no asset register.

• Headcount flexibility. Pay only for devices in use, and add or return them as the team changes.

• Predictable costs. Repairs and accidental damage are ours, so they never become a budget surprise.

• Hardware that stays current. Refresh onto newer machines as needs evolve instead of running old ones into the ground.

• A clean exit. Return, extend, upgrade or buy out at the end of term.

How it works

1. Tell us the roles and how many people. We recommend a configuration mix and confirm your monthly rate.

2. We image and secure each device to your specification, with your standard applications pre-installed.

3. Devices are delivered ready-to-use and handed over to each team member, with setup walked through.

4. We run the fleet — patching, helpdesk, repairs, reporting — while you check the dashboard whenever you like.

The commercial basics

• A flat monthly fee per device, billed in advance and able to be consolidated with your other MixWork invoices.

• No deposit and no upfront hardware charge.

• Pay-as-you-go: you pay only for the devices actually in use.

• A three-month minimum lease per device, then month-to-month.

• After the minimum period, return any device with no early-termination charge.

• At end of term: return it, continue month-to-month, upgrade, or buy it out at fair residual value.

Full written terms are provided with your quote.

The IT layer of MixWork Total Care 360

Hardware is one part of keeping an offshore team productive. MixWork Managed IT is the device layer of MixWork Total Care 360, the managed programme that also gives you a dedicated HR manager, employee engagement and dispute resolution, performance feedback and attendance monitoring, and monthly employee and client check-in calls alongside our employer of record service in Indonesia.