MixWork Jakarta: Office, Workspaces and the Team on the Ground

MixWork’s Jakarta office is at AXA Tower, Kuningan City, Jl. Prof. DR. Satrio, Karet Kuningan, Setiabudi, South Jakarta 12940. It is where the people we employ for you are onboarded, where many of them work every day, and where the HR team that supervises them sits. This page explains what happens there, why it matters to an employer who is not in Indonesia, and how to visit.

Where the office is

AXA Tower sits inside the Kuningan City complex in Setiabudi, South Jakarta, in the business district along Jalan Prof. DR. Satrio and Jalan H.R. Rasuna Said. Our Singapore office is at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051. The two offices work as one team: contracts, payroll and client relationships are managed across both, while the day-to-day supervision of your Indonesian employees happens in Jakarta.

Reach us at support@mixwork.co, on WhatsApp at +65 8044 0488, or book a 15-minute call. If you plan to visit, tell us the dates and we will arrange for you to meet the HR team and, with their agreement, the people who work for you.

What happens in the Jakarta office

Onboarding

A new hire’s first day is handled in person by the MixWork HR team when the employee is Jakarta-based, and by video with the same team when they are not. The Bahasa Indonesia employment contract is explained and signed, BPJS Kesehatan and BPJS Ketenagakerjaan registration is completed by us as the employer, tax identity and PTKP status are confirmed for PPh 21, and the laptop, where you have taken MixWork Managed IT, is handed over imaged and encrypted from stock held in the region. Hiring through MixWork EOR typically takes one to three weeks from decision to a working colleague; the employer of record guide walks through the full process.

Dedicated workspaces

MixWork Spaces gives your team a dedicated desk in a secure, professionally managed office from USD 199 per workspace per month: meeting rooms, business-class internet and power, 24/7 security, attendance and leave management, and on-site HR supervision by our own staff. It is our office, run by us, rather than a coworking pass bought from a chain. For many clients it is the single biggest retention lever available, because colleagues in the same room beat a year of working alone at home.

HR supervision and the monthly check-ins

Every MixWork EOR engagement includes Total Care 360 at no extra cost: a dedicated HR manager backed by the full HR team, engagement and dispute resolution, performance feedback and attendance monitoring, and two monthly check-in calls, one with the employee and one with you. The team that runs those calls is based here, which is why a quiet disengagement or an attendance problem gets noticed in weeks rather than at the exit interview.

Professional learning sessions

MixWork runs regular professional learning sessions that keep staff current on the AI and software tools used in their roles. Every MixWork placement works with AI tools daily as standard, and the sessions are how that stays true as the tooling changes.

Devices and IT support

Devices under MixWork Managed IT are held in the region, imaged to a hardened baseline in-house and delivered with a guided handover. Patching, anti-malware, repairs, replacements and loaner devices are handled by our own team, from USD 99 per device per month with no deposit and no upfront payment.

Why presence on the ground matters

Payroll can be processed correctly from anywhere. What cannot be done from anywhere is the part that goes wrong. Indonesian employment disputes run through bipartite negotiation, then mediation at the local manpower office (Dinas Tenaga Kerja), then the Industrial Relations Court under Law No. 2 of 2004, and someone has to attend. An employee who has stopped answering needs a colleague who can find out why. A laptop that fails needs a replacement in the same city. Attendance, engagement and the cultural context of a performance conversation are read far better by an HR team that sits in the same time zone and speaks the same language as the employee.

This is what we mean by service first, with software built for the region. The management dashboard and employee app were built for how employment works here, and they make an HR team in Jakarta faster rather than standing in for one. Whether you come to us for EOR, recruitment or outsourcing, the people doing the work are in this building or the one in Singapore.

How to visit

Clients are welcome. Email support@mixwork.co with your dates and we will arrange a visit to the office, a meeting with the HR team and, with their agreement, time with the people who work for you. If you are still evaluating providers, this is also the fairest test you can run: ask every provider on your shortlist where you can go to meet the people who will supervise your team, and in what city.

Regulations referenced on this page

• Law No. 13 of 2003 on Manpower, as amended by Law No. 6 of 2023 on Job Creation: the employment relationship, working time, leave and termination.

• Government Regulation No. 35 of 2021: contracts, outsourcing, termination procedure and severance.

• Law No. 2 of 2004: settlement of industrial relations disputes, from bipartite negotiation to the Industrial Relations Court.

• Law No. 24 of 2011: the BPJS social security programmes every employee is registered for at onboarding.

This page is general information current as at 12 September 2026 and is not legal advice. Indonesian employment regulation changes, and a new Manpower Law is required by 1 November 2026. Confirm current requirements with qualified Indonesian legal counsel before relying on them.