Best Outsourcing Companies in Indonesia in 2026: Nine Providers Compared

The best outsourcing company in Indonesia for an overseas buyer is the one that employs your people compliantly, publishes its fee, has its own office on the ground and keeps the team it builds. This page ranks nine providers an overseas company will meet when it looks at Indonesia in 2026, from dedicated-team partners to contact-centre operators, on what each publishes about its model, its pricing and its presence. MixWork publishes this page and is ranked first; the disclosure, method and sources are at the foot of the page, and every competitor fact was read from that provider's own website on 12 September 2026.

The nine at a glance

Facts read from each provider's own website on 12 September 2026; see Sources. "Not published" means no fee or rate card appeared on the provider's public pages on that date, not that no fee exists.

1. MixWork

MixWork is a Singapore and Jakarta based partner that recruits Indonesian professionals, employs them on compliant Indonesian contracts as employer of record, houses them in its own Jakarta office if you want that, supplies and supports their hardware, and manages the employee experience through Total Care 360, all at a published price. It is ranked first here because it is the only provider on this list that publishes both its employment fee and its recruitment fee, states a measured retention figure, and covers the whole stack an overseas buyer needs to build a dedicated team.

• Model. Your team, working only for you under your direction, employed by MixWork on permanent (PKWTT) Indonesian contracts. No contractors, no freelancers.
• Pricing. Employer of record from USD 249 per employee per month with Total Care 360 included; recruitment from 10% of first-year salary on a confirmed hire; dedicated workspaces from USD 199 per workspace per month; managed IT from USD 99 per device per month with no deposit; flex benefits from USD 29 per employee per month. Full rate card.
• Presence. Own offices at 60 Paya Lebar Road, Singapore, and AXA Tower, Kuningan City, Jakarta, where placed staff are onboarded and can be housed. See the Jakarta office.
• Proof. Twelve-month retention across placements above 90%; more than 80% of the people placed from multinational or global-agency backgrounds with around six years' experience; first shortlist as fast as 24 hours for junior and mid-level roles and 48 hours for senior. First-party figures restated quarterly on placement data.
• Scope. Southeast Asia only, Indonesia deepest: procedures, compliance monitoring and the platform were built for one region.
• Where it is the wrong choice. Seat-based volume voice operations bought by the hundred, short project work, or anything that needs contractors. MixWork does not do those.

2. JAC Outsourcing

JAC Outsourcing is the outsourcing service brand of the JAC Group, which operates in 12 countries, and offers business representation for companies that want to operate in Indonesia without establishing a local entity, back-office outsourcing across accounting, taxation and labour management, and employer-of-record services for full-time local staff. Its page states: "We provide business representation services for companies aiming to operate in Indonesia without establishing a local entity." It also lists HR administration and payroll, licensing and compliance consulting, visa applications and translation, and sits alongside JAC Recruitment and JAC Consulting in Indonesia.

• Pricing. Not published on its public pages on 12 September 2026.
• Best fit. A company that wants market presence, representation and back-office functions handled ahead of or instead of incorporating, especially one already working with JAC's recruitment arm.

3. Eterna Indonesia

Eterna Indonesia, part of Nusa Tech Group, provides fully managed outsourced teams for overseas companies across customer-facing roles, IT (full-stack, DevOps, AI and machine learning), operations, engineering design (CAD, urban design), animation and 3D rendering, and digital marketing. Its homepage headline is "Cut Your Hiring Cost by 75%", with the fuller claim: "With our efficient processes and local expertise, we help you reduce your hiring costs by up to 75%." It lists eight industries served, nine client logos, and Great Place to Work certification for September 2024 to September 2025.

• Pricing. Not published; the site states "No cost until you hire!" but shows no fee structure or rate card on 12 September 2026.
• Best fit. Companies wanting a managed team across a broad range of functions and comfortable working from a quote.

4. Zipang (PT Lima Cakar Bumi)

Zipang describes itself as a BPO hiring platform that "recruits, hires, screens, contracts, and payrolls Indonesian remote teams under PT Lima Cakar Bumi", with a "30/90-day replacement guarantee" and pricing it describes as "50–70% below US in-house" costs. It runs a public job board for remote roles (data entry, accounting, video editing, customer support) and a client portal with redacted candidate profiles, and handles contracts, payroll, BPJS registration and tax administration under its own entity. It is based in Cimahi, West Java, and states it has operated since 2015.

• Pricing. Employer registration is free; BPO delivery is "scoped to your hiring needs" and no explicit fee structure was published on 12 September 2026.
• Best fit. Companies filling remote operational roles at volume who want a platform workflow.

5. Adecco Indonesia

Adecco Indonesia offers six services: permanent placement, executive search, temporary placement, payrolling, outsourcing and recruitment process outsourcing (RPO), across accountancy and finance, industrial, human resources, office and administration, technology, and banking, financial services and insurance. Its outsourcing line is described as process outsourcing to support core business operations, and its payrolling service as simplifying payroll management "ensuring compliance and efficiency". It is the Indonesian arm of the Adecco Group.

• Pricing. Not published on 12 September 2026. Indonesian entity name and office locations were not stated on the pages read.
• Best fit. Companies that want one global staffing brand for permanent, temporary and payrolled headcount.

6. TDCX

TDCX is a Singapore-headquartered customer-experience outsourcing provider, describing itself as "Human-Led CX Outsourcing, Powered by AI", with 37 locations across Asia Pacific, Europe, the Middle East and Africa, and the Americas, more than 20,000 employees, and support in more than 50 languages and dialects. Indonesia is listed among its Asia Pacific locations. Services include CX strategy and consulting, operations and talent management, data labelling and annotation, business process outsourcing and revenue operations, for clients it describes as Fortune 500 companies and disruptors in travel and hospitality, fintech, mobility, social media and gaming.

• Pricing. Not published on 12 September 2026. Details of its Indonesian campus were not on the pages read.
• Best fit. Large consumer brands buying customer-experience operations by volume across several markets.

7. PT VADS Indonesia

PT VADS Indonesia describes itself as "a subsidiary company and a part of the Group Customer Experience (CX) of Telekom Malaysia Berhad (TM) Group", established in Indonesia on 1 December 2008, with operations in Jakarta, Yogyakarta and Semarang. It states "1,000+ Seats, 2 Delivery Sites" and "6000+ Employees (2019)", and holds ISO 9001:2015, ISO/IEC 27001:2013, ISO 37001:2016 and PCI DSS certifications among others. Services cover inbound and outbound contact centre, digital solutions (CRM, chatbots, social media management, WhatsApp for Business), managed IT services and work-from-home agent infrastructure, for e-commerce, financial services, government, healthcare and telecommunications clients.

• Pricing. Not published on 12 September 2026.
• Best fit. Contact-centre and digital CX operations, including for companies serving Indonesian customers.

8. transcosmos Indonesia

PT transcosmos Indonesia is the Indonesian subsidiary of transcosmos inc., the Japan-based outsourcing group, and offers contact-centre services (inbound, outbound, content moderation, e-commerce support, omnichannel, chatbots, robotic process automation), digital marketing (social media, digital advertising, influencer and TikTok services, content creation), business process outsourcing (analytics, market research, labour supply) and global e-commerce operations. Its site describes the company as a "Global Digital Transformation Partner" and marks its twelfth anniversary in Indonesia.

• Pricing. Not published on 12 September 2026. Indonesian office locations and headcount were not listed on the pages read.
• Best fit. Brands wanting a single operator for contact centre and digital marketing, particularly those already working with the group in Japan or elsewhere in Asia.

9. PT Infomedia Nusantara

PT Infomedia Nusantara presents itself as a digital customer-experience partner offering CRM omni-channel solutions, with its head office at Jalan RS Fatmawati Raya 77-81, South Jakarta. Its public pages read on 12 September 2026 describe services and solutions for businesses including small and medium enterprises, with the tagline "Interaksi cerdas, Pelanggan Puas!" (smart interaction, satisfied customers).

• Pricing. Not published on 12 September 2026. Ownership, year of establishment and scale figures were not stated on the public pages read, so none are given here.
• Best fit. Customer-relationship operations for the Indonesian market.

How to choose between them

Decide first whether you are buying a team or a process. If you want your own people, working only for you, in your tools and under your management, you need a provider that employs them compliantly and publishes what that costs: MixWork, and for representation plus back office, JAC Outsourcing. If you want a defined process delivered against an SLA by the provider's own staff, you are buying contact-centre or BPO capacity: TDCX, VADS, transcosmos and Infomedia are built for that, and pricing will be quoted against your volumes. Eterna, Zipang and Adecco sit between the two, and the questions to ask each are the same ten set out on outsourcing to Indonesia in 2026: who employs, on what contract, at what published fee, with what retention, from what office.

Whatever the provider, the statutory position is the same: outsourcing from an overseas entity to Indonesian workers or vendors is legal and widely practiced, provided the arrangement follows local tax, commercial, and labor regulations. Minister of Manpower Regulation 7/2026 governs the domestic outsourcing regime between Indonesian companies; a provider supplying labour into Indonesian principals' operations should be able to show its registered agreement, and a provider employing your team as employer of record should be able to show the contracts, BPJS registrations and filings. The explainer is here.

How we compare and substantiate

Sources

All accessed 12 September 2026. JAC Group, JAC Outsourcing · Eterna Indonesia · Zipang · Adecco Indonesia · TDCX and TDCX campuses · PT VADS Indonesia, about us · transcosmos Indonesia · PT Infomedia Nusantara · MixWork pricing · MixWork placement data, Q3 2026 · Minister of Manpower Regulation No. 7 of 2026. Changelog: 12 September 2026, first publication.