Web & Design
SME
A Managed Creative Team for a Marketing Agency
Marketing & Advertising Agency
The relationship
A growing marketing and advertising agency had won more creative work than its in-house team could produce, and it needed to scale output without diluting the quality its clients expected. Rather than stretch a lean local team or lean on freelancers, it engaged MixWork to build a dedicated, fully remote creative team of four, expertly managed on its behalf, with retention treated as a first-class goal from day one.
The opportunity
The agency’s creative pipeline now demanded a blend of disciplines that a single hire could never cover: art direction to hold the creative standard, video editing to keep pace with content demand, and design firepower to turn campaigns around quickly. It wanted seasoned professionals rather than juniors learning on the job, each with more than five years of experience, exposure to international firms, and portfolios featuring recognisable global brands. Just as important, the agency had been burned by churn before and wanted a partner who could keep a high-calibre team engaged and in place for the long term. As with several MixWork clients, it also wanted the team within an easy 1.5-hour flight of Singapore, so its leaders could travel down to brief the team and work alongside them in person.
Our approach
MixWork ran a joint planning session with the agency’s leadership to define the four roles precisely, namely a junior art director, a video editor, and two graphic designers, and to map how they would operate as one coordinated creative unit rather than four separate hires. We set a clear experience bar of five-plus years, international agency exposure, and demonstrable big-brand portfolio work, then defined measurable KPIs for each role, from creative quality and turnaround to output volume and revision rates. Every candidate completed a custom, discipline-specific portfolio review and craft assessment designed to stay meaningful in an AI-assisted world by measuring real creative judgement rather than tool output, along with a behavioural evaluation to confirm each hire would thrive in the agency’s fast, collaborative culture.
The solution
MixWork sourced and screened creatives across all four roles, selecting not only for portfolio strength but for alignment with the agency’s standards, working style, and existing team. The result was a coordinated four-person creative team, comprising a junior art director, a video editor, and two graphic designers, each with more than five years of experience and international, big-brand backgrounds, all engaged under MixWork’s Employer of Record model. The agency gained a complete remote creative function with fully compliant offshore employment and no local entity to set up.
The workspace
The creative team works from a secure, dedicated MixWork facility built for design and video production, with high-speed connectivity, colour-accurate displays, ample storage for large media files, and quiet rooms for client calls and review sessions. Beyond the desk setup, the team takes part in MixWork’s ongoing learning workshops, AI upskilling sessions, and team events, the kind of environment that keeps craft sharp and people invested, rather than simply present.
Ongoing support
Because retention was the agency’s priority, MixWork’s management goes well past placement. We keep the team performing and engaged through bi-monthly check-ins, structured performance management, and a continuous two-way feedback loop with the agency’s leadership. We also brief the team on cross-cultural collaboration and communication, which smooths remote management and lifts productivity across the board. A thoughtful benefits and role-based perks package supports morale and long-term retention, and MixWork provisions the full toolkit each creative needs end to end, with leased, MDM-secured workstations kept current with the latest creative, video, and AI software.
Highlights
4
Creative specialists placed
2500+
Total Applicants
< 30 days
Time to hire
By the numbers
100+
Candidates shortlisted
4
Roles hired
Bi-monthly
Performance & retention check-ins
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